At Sixthsaint, customer satisfaction is our top priority. If for any reason you are dissatisfied with the product/s you have received, we will happily issue a refund (for the value of the product purchased, not the postage fees), exchange or store cr
Our returns and exchange process is very easy. To initiate a return or exchange, please visit our Returns Portal, here. If you do have any questions or concerns, please contact our expert support team at [email protected]. Please ensure that y
Your return request will be processed within 1-2 working days from the date that your return has been received back at our warehouse. Refunds will be issued once approved by our team. It can then take 7 working days for the money to be credited back
If possible, try to get the order number and shipping postcode from the person you received the gift from and then begin the return process. We appreciate that you may not be able to get this information so please feel free chat to our team who can f
We place a Returns Form in every package, so you should have received it within your shipment. If for any reason there is no form in your package and you would like to return your item, please email [email protected]. Sadly we do not offer a
We aim to process your refund within 1-2 working days from receipt to our warehouse. After we have sent your refund you will receive an email notification. Please note it can take a further 7 working days for the funds to clear in your account. This
We currently do not provide 'free' returns, instead we ship your exchange item back out to you completely free of charge. We do not provide refunds on postage costs originally paid when you ordered. Items returned due to being faulty will be reimburs
This is very rare, but if it does happen, don't worry. Sometimes the courier may misplace orders / returns but as long as you can provide a receipt for the postage you paid to return your item/s back to us, we'll provide you with Sixthsaint store cre